Bolt rewards top drivers in Nairobi, Mombasa

Bolt, a ride-hailing company in Nairobi and Mombasa, has recognized top-performing drivers with fuel, vehicle service vouchers, tyres, and other incentives during Customer Service Week. The recognition, held by Senior Operations Manager Arthur Gacharia, highlights the crucial role drivers play in maintaining service quality and shaping customer experiences.

Gacharia emphasized that drivers are often the first and last point of contact in a ride-hailing journey, making their performance critical to the company's service delivery. The awards were presented to drivers who have spent at least six months on the platform, including both car and boda boda operators. One of the recognised drivers, Samson Ouma, credited discipline, consistency, and passenger trust for maintaining good customer ratings.

In addition to the awards, Bolt has pursued initiatives targeting road safety and the cost of operating motorcycles on its platform, such as training 75 boda boda riders in first aid and emergency response skills through a partnership with the Kenya Red Cross and supporting drivers transitioning to electric motorcycles through a financing arrangement with M-KOPA.

Brief written by urgent.news from Capital FM Kenya's own syndicated text. Machine-written — may contain errors; check the original before relying on it.