Banks Put AI Agents Through Performance Reviews
A fund manager in Hong Kong emails BNY at 2 a.m. New York time about a transfer that hasn’t settled. A software agent can read it, pull the records and draft a reply. A human manager reviews the draft before it goes out, Microsoft reported in a case study published in May. That agent is […] The post Banks Put AI Agents Through Performance Reviews appeared first on PYMNTS.com .
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