‘Asian Experience Awards’: JS Bank recognised with best digital experience

KARACHI: JS Bank has been honored with the Best Digital Experience in Pakistan award at the Asian Experience Awards 2026, a prestigious event organized by Singapore-based Asian Business Review. The accolade recognizes JS Bank’s exceptional digital banking experience, which encompasses its user-friendly JS Mobile App, convenient JS Bot on WhatsApp Banking, and innovative Zindigi platform.

The awards are meticulously evaluated by an independent panel of industry experts, acknowledging outstanding customer experience initiatives spanning across Asia. In response to this recognition, Basir Shamsie, JS Bank's President & CEO, expressed that digital innovation lies at the core of their banking approach. "We have been trailblazers in numerous digital banking services in Pakistan, notably the launch of WhatsApp Banking," Shamsie remarked.

He emphasized that their primary goal has remained consistent: to offer customers a superior, more secure, and seamless banking experience.

The Asian Experience Awards celebrate organizations throughout Asia that excel in delivering top-notch customer experiences across various industries. This recognition further strengthens JS Bank’s impressive list of international awards for digital banking and technology. JS Bank’s comprehensive digital ecosystem integrates mobile banking, WhatsApp banking, and AI-enabled services to streamline everyday banking for greater simplicity and accessibility.

Notably, JS Bank's digital platform features JS Bot, empowering customers to access an array of banking services via WhatsApp, and JSense, Pakistan’s inaugural in-app AI banking assistant, facilitating customer navigation through conversational interactions.