State Veterans Support Service to be established in Ukraine – Veterans Affairs Ministry

The Ukrainian Ministry of Veterans Affairs announced plans to establish a State Veterans Support Service in the country. The service aims to transform how veterans are assisted by assigning each individual a dedicated specialist who will oversee their entire support journey and monitor progress. This centralized approach will operate at both national and regional levels, leveraging a nationwide network of specialists dedicated to war veterans and demobilized personnel.

Once a veteran's demobilization or a military medical conclusion is recorded, their data automatically enters the Oskar CRM system. A support specialist is then assigned within 24-48 hours, with the initial interaction focused on assessing key needs such as health status, prosthetic requirements, psychological well-being, housing, and opportunities for economic self-sufficiency. Based on this assessment, a personalized action plan is created, which the veteran can approve through the Diia application.

The support process is structured into five key stages: discharge preparation, civilian life transition, health recovery and psychological support, economic independence and professional fulfillment, and socialization and community involvement. The Ministry emphasized that performance will be measured not by the number of consultations or referrals issued, but by the actual improvements in veterans' well-being and their families'.

To ensure effective service delivery, the ministry plans to overhaul the workload assessment model for support specialists. Instead of allowing a single specialist to manage up to 100 cases, a point-based system will be implemented to account for the complexity of each individual case, ensuring more tailored and impactful support.