New Hydra Facial machine ‘unusable’ due to defects, dental surgeon wins Rs 3 lakh payout

A South Delhi consumer court has ruled in favor of a dental surgeon who purchased a Hydra Facial machine for Rs 1.5 lakh in 2023, only to find it unusable due to repeated defects and inadequate after-sales service. The commission ordered the seller to pay Rs 3 lakh in compensation to the dental surgeon. The dispute arose when the seller failed to provide the necessary demonstration of the machine, which the surgeon required for safe and correct usage.

The court found that the seller delayed the demonstration for several months, causing the surgeon financial losses and client dissatisfaction. Furthermore, the machine was returned to the surgeon in a damaged condition, rendering it completely unusable. The commission noted that the seller refused to accept a notice and failed to contest the case, leading to the conclusion that the seller was responsible for the defective product and the ensuing issues faced by the surgeon.