Los bancos de Wall Street ponen en nómina a los agentes de IA
Las mayores entidades estadounidenses buscan mejorar su eficiencia aplicando la IA en atención al cliente, banca privada, corporativa o de inversión. Leer
Banks on Wall Street are incorporating AI agents into their workforce to enhance efficiency, according to recent reports. Erica, a JPMorgan Chase AI agent, monitors 18,000 employee-customer calls, offering personalized solutions based on clients' positions, preferences, and market fluctuations. Citi's intelligent model prepares investment portfolios in seconds, whereas Bank of America's AI agent, Erica, listens to 18,000 employee-client calls to provide real-time solutions.
KPMG's Peter Torrente highlighted that while AI boosts productivity, leaders must carefully consider governance, risk management, and human supervision. The debate on AI in banking intensifies, with a recent Federal Reserve study indicating that AI-related job postings in U.S. banks surged from under 1% in 2015 to nearly 7% by the end of the previous year.
Goldman Sachs partnered with Anthropic to develop agents for stock trading, and Bank of America reduced call durations by a minute using AI assistance. Despite concerns about job displacement, a Goldman Sachs report suggests that AI will primarily impact back-office and compliance roles, potentially leading to more AI-related jobs.
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