UAE's biggest government services transformation set for November
Dubai: The UAE’s ambition in government services goes beyond keeping pace with change to actively shaping the future, Lieutenant General Mohammed Ahmed Al Marri, Director General of the General Directorate of Identity and Foreigners Affairs (GDRFA) — Dubai, said. Al Marri said the UAE Government’s plans to unveil what has been described as its biggest transformation in the way government services…
The UAE is set to launch its largest government services transformation in November, according to Lieutenant General Mohammed Ahmed Al Marri, Director General of the General Directorate of Identity and Foreigners Affairs (GDRFA) in Dubai. This ambitious plan, announced by His Highness Sheikh Mohammed bin Rashid Al Maktoum, aims to reshape the way government services are designed and delivered, placing a strong emphasis on customer needs, innovation, and excellence.
Al Marri highlighted that the leadership's vision inspires government entities to rethink service delivery, focusing on providing tangible benefits to citizens, residents, and visitors through smarter and more seamless experiences. The transformation will involve leveraging technology, data, and integration across government to enhance operational efficiency, improve the customer journey, and reinforce Dubai and the UAE's status as a global model for future government services.
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