The only thing that flows regularly is THE BILL
Perhaps there is a perfectly reasonable explanation for every cedi on my bill. Excellent. Then show me the opening meter reading, the closing meter reading, the units consumed, the tariff applied and whether the bill is based on an actual reading or an estimate. That should not require a pilgrimage to PURC. Because electricity billing should be arithmetic. It should not require revelation.
In the Republic of Uncommon Sense, residents face a peculiar predicament. Water taps may run dry for weeks or months, but water bills continue arriving on time, as reliable as Swiss trains. In Gbetsile and surrounding areas, people have protested the discrepancy between unreliable water supply and consistent billing. Electricity bills, too, have raised concerns.
Despite reducing reliance on the grid through solar power, a resident's ECG bill remained stubbornly high, hovering around GH¢1,600. The Public Utilities Regulatory Commission (PURC) intervened, acknowledging overbilling and adjusting the resident's monthly payment to GH¢800. The mystery deepens when considering that ECG does not physically read post-paid meters, yet bills arrive faithfully.
The question arises: what is the basis for these bills? Are they estimates, based on historical consumption, or projections of future consumption? If the latter, how does the system adjust when household circumstances change? The answer remains elusive, leaving consumers questioning the fairness of the billing system. The social contract between citizens and utilities demands accurate measurement and transparent billing.
While utilities need revenue to operate, citizens expect fair and accurate bills reflecting their actual consumption.
Written by urgent.news from MyJoyOnline Ghana's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
