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"Company Portal can't connect" / device not syncing — a 10-minute triage order for Intune admins

"Company Portal can't connect": a 10-minute triage order The ticket says "Company Portal can't connect" or "my laptop isn't getting the new policy." The tempting move is to start re-enrolling.

  • Company Portal not connecting, often resolved with Intune triage process
  • Check user scope, license, and MDM scope for Company Portal issues
  • Examine device status, MDM URL, and sync times to troubleshoot

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