Safeguard all personal, financial information, including Mobile Money PINs, ATM PINs – BoG to general public

The Bank of Ghana has issued a warning to the public to protect their personal and financial details, including Mobile Money PINs, ATM PINs, internet banking passwords, One-Time Passwords, and verification codes. The Central Bank stated that no genuine bank, mobile money service provider, payment service provider, or financial institution will ever ask for customers' PINs, passwords, or OTPs through phone calls, text messages, emails, or social media.

It urged customers not to share confidential financial data with unknown individuals, even if they claim to represent a financial institution or telecom company. The Bank emphasized the importance of being wary of unsolicited calls, texts, emails, social media messages, and online links requesting financial or personal information.

It also advised customers to thoroughly check all investment opportunities before making any payments or transfers. Moreover, it cautioned against engaging in schemes that promise high returns with minimal risk, such as "double-your-money" schemes, online Ponzi schemes, and dubious digital investment platforms, as these can result in financial loss.

The Bank recommended that customers regularly monitor their transaction alerts, bank statements, and mobile money notifications to quickly identify any unauthorized transactions. It encouraged financial consumers to create strong passwords and update them frequently to strengthen the security of their digital financial accounts.

The Central Bank highlighted the need for vigilance, awareness, and security consciousness in all digital financial transactions within a rapidly evolving digital economy. Ultimately, it concluded that combating digital financial fraud demands a collective effort through awareness, education, responsible financial behavior, and adherence to cybersecurity practices.