R99 for 12 months promotion? Former Showmax subs say DStv bills are running up to R1 148

Former Showmax subscribers who opted for DStv's R99-a-month, 12-month offer, called DStv Stream, are reporting significantly higher bills than they were promised. Upon attempting to pay their October accounts, customers have been receiving bills ranging from R400 to over R1 000, far above the R99 they signed up for. Complaints have flooded social media, particularly on X, with numerous users expressing frustration over the discrepancy between the promised and actual billing amounts.

Duduzile, a user who signed up for the R99 offer, was shocked when she received a bill for R389 instead of the expected R99. Ntsakisi Malele, another subscriber, received a bill for R389.32, which included an unexpected Stream Sport subscription. Palesa woke up to a R369 bill, and @khanyiekhanyo reported a sudden change from a compact OTT promotion for 12 months at R99.99 to R399.99.

Some customers have reported paying the higher bills to maintain their promotions, only to be informed later that the deal could no longer be honored. MultiChoice, the company responsible for the DStv Stream service, stated that the R99 offer for eligible former Showmax customers is still active, with customers being moved to the DStv Sports package at the same price and terms. However, some users have not experienced resolution despite their attempts to contact customer care.