Qatar Central Bank issues instructions to enhance access to financial services for customers with disabilities and the elderly
Qatar Central Bank (QCB) has issued new instructions for insurance companies, exchange houses and financing companies to enhance access to financial services for persons with disabilities and the elde...
The Qatar Central Bank (QCB) has released new guidelines aimed at improving access to financial services for individuals with disabilities and the elderly population. These instructions are part of the bank's ongoing commitment to financial inclusion, which aligns with the Third Financial Sector Strategy and the Financial Sector Environmental, Social and Governance (ESG) and Sustainability Strategy.
The directives build upon regulatory measures implemented in 2025 to enhance financial inclusion and ensure equal opportunities for all segments of society.
The primary focus of these new requirements is to improve accessibility and simplify procedures and service channels. Financial institutions are now mandated to enhance employee awareness of the unique needs of individuals with disabilities and elderly customers. They must prioritize these groups when conducting transactions at financial institutions. Furthermore, employees are required to undergo training to recognize and respond appropriately to signs of financial exploitation.
In addition to these measures, branches are obligated to train a select number of customer service personnel in basic sign language, which will further bolster their capacity to assist customers with disabilities. The QCB is committed to continually developing its regulatory framework and promoting financial inclusion and accessibility. This initiative supports the growth of a more sustainable and inclusive financial sector in Qatar.
Written by urgent.news from Gulf Times Business's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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