Harvard-Professorin: „Führungskräfte reden im Schnitt zu viel“

The article "Harvard-Professorin: „Führungskräfte reden im Schnitt zu viel“" discusses the importance of developing good communication skills. Professor Alison Wood Brooks from Harvard University explains that conducting a good conversation is challenging, as it involves multiple coordination tasks such as listening, formulating responses, recognizing emotions and intentions of others, and deciding when to change the topic.

Even the best conversationalists experience misunderstandings and awkward moments, and our everyday conversations rarely resemble well-thought-out movie dialogues. One reason for this is that we rarely receive concrete feedback on our conversations, making it difficult to improve. Brooks has developed a framework called "TALK" (Topics, Asking, Leichtigkeit, Freundlichkeit) to help people improve their conversation skills.

TALK stands for four key principles: choosing good topics, asking more questions, keeping things light and engaging, and focusing on the other person. Brooks emphasizes that good conversation skills can be learned and practiced, and even preparing a few topics before a conversation can help. The principles of TALK are applicable both in professional contexts, such as negotiations, and in personal situations, like chatting with friends or family.