Fortune Sacco member seeks help over money withdrawn from accounts
David Muriithi Miano, a long-time member of the Sacco, said the money was withdrawn on May 23, 2024, despite never registering for or using the Sacco’s mobile banking service.
Nairobi, Kenya – A member of Fortune Sacco has turned to the Consumer Federation of Kenya (COFEK) for assistance after unauthorised funds were withdrawn from his savings accounts without his knowledge or consent. David Muriithi Miano, a long-standing Sacco member, reported the incident to Kimunye Police Post on May 23, 2024, citing his surprise at not having registered for or using the Sacco’s mobile banking service.
After filing a formal report at the Sacco’s headquarters and meeting with the Operations Manager, he received a list of mobile phone numbers to which the money had been sent. Miano subsequently requested copies of any forms he may have signed for mobile banking access and sought an explanation from the Sacco, but has yet to receive the requested documents.
He also lodged a complaint with the Sacco Societies Regulatory Authority (SASRA) on September 30, 2024, but remains unsatisfied with the outcome. Miano, expressing frustration in a letter to COFEK dated October 5, 2024, emphasized that the breach of trust warrants compensation for the lost funds. He is now soliciting COFEK’s intervention to aid in resolving the dispute with the Sacco.
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