Denied boarding on Kochi-Abu Dhabi flight, mother and child wins Rs 70,287 payout

A Kerala consumer commission has ordered an airline to pay Rs 70,287 to a mother and her three-year-old son after they were denied boarding on a confirmed Kochi-Abu Dhabi flight. The complainants had to purchase new tickets and make additional travel arrangements, resulting in financial and logistical difficulties. The airline provided no justification for denying boarding and did not refund the original fare.

The commission ruled that the airline must refund the initial airfare and provide compensation for the inconvenience, mental anguish, and extra expenses incurred.