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Photos, Voice Notes and PDFs: Handling WhatsApp Media in a CRM Pipeline

Text messages are the easy part of a WhatsApp-to-CRM integration. Real customers send photos of products, voice notes, screenshots of payments and PDFs of floor plans.

  • WhatsApp supports photos, voice notes, PDFs, and other media in CRM integration.
  • NxFlowAI's automation pattern handles media as independent asynchronous jobs.
  • Media links are added to CRM records for easy access without storing files.

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