UAE citizens 'most satisfied' globally with digital government services
The UAE has been ranked top globally in a new study on citizen satisfaction with digital government services, which are expected to lay a “strong foundation” for the next phase of services powered by artificial intelligence . Nearly 90 per cent of respondents to the Boston Consulting Group survey rated those services “highly” in the Emirates to outperform 43 other countries, the US consultancy…
A new study has ranked UAE citizens as the most satisfied globally with digital government services, outranking 43 other nations. Conducted by Boston Consulting Group (BCG), the survey of 48,500 respondents found that nearly 90% of UAE citizens rated these services as highly satisfactory. The UAE also topped the chart for the use of digital government services, with 53% of respondents reporting a better online experience than typical private-sector interactions.
The Gulf region, represented by the UAE, Saudi Arabia, and Qatar, was the only one where a majority of citizens preferred government services over the private sector. Rami Mourtada, a BCG partner and director, attributed this success to years of investment in making public services more accessible and responsive to citizens' needs.
In terms of AI, 53% of UAE respondents believed its benefits outweighed risks, with Saudi Arabia and Qatar also showing high acceptance at 50% and 46%, respectively. This makes the Gulf region the most receptive to AI globally, with 80% of citizens open to AI-powered government interactions compared to the global average of 66%.
The UAE's commitment to AI, as part of its strategy for future-ready government services, is evident in its encouragement of entrepreneurship and investment in AI technologies.
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