Socso cuts benefit claim processing time to 2.7 days from 5.3 days

In a significant improvement for Perkeso, the processing time for benefit claims has been shortened to just 2.7 days, down from 5.3 days in 2024. Deputy Human Resources Minister Datuk Khairul Firdaus Akbar Khan announced the enhancement, which aligns with the Client Charter to maintain high-quality service standards. The response time for complaint processing has also been reduced from three days in 2024 to mere one day in 2025.

Beginning 2025, each benefit application under the Employment Injury Scheme, Self-Employment Social Security Scheme, and Housewives’ Social Security Scheme will be processed within 2.7 days. Asked about Perkeso's reforms to boost operational efficiency and the disparity between Invalidity Pension rates and the current cost of living, Khairul Firdaus clarified that the government does not arbitrarily set pension rates.

Instead, they review them every three to five years, taking into account factors such as the rising cost of living, inflation rates, and the sustainability of the organisation's funds. The mechanism for determining minimum pension rate increases is based on actuarial assessment studies by the International Labour Organisation, which considers current social and economic conditions in the country.

Despite the improvements, Khairul Firdaus affirmed that Perkeso's overall performance for benefit claim and payment processes across the three schemes averaged 96.86 percent from January 1 to December 31, 2025.