Mox, BOCHK, ZA Bank and Citibank apps land among Asia-Pacific’s 10 best, study says
Banking apps from Mox Bank, Bank of China (Hong Kong) (BOCHK), ZA Bank and Citibank Hong Kong are among the top 10 in Asia-Pacific, according to a Sia Partners study exclusively previewed by the South China Morning Post. Sia, an international consulting firm, assessed 145 banking apps in 20 markets in Europe, Asia and Australia using 100 criteria, including functionality, user experience and…
Four banking apps—Mox Bank, Bank of China (Hong Kong) (BOCHK), ZA Bank, and Citibank Hong Kong—have been ranked among the top 10 in Asia-Pacific's Mobile Banking Benchmark study, according to Sia Partners. Conducted using 100 criteria, the annual study evaluated 145 banking apps across 20 markets in Europe, Asia, and Australia, assigning each app a score from 0 to 100.
Mox Bank, backed by Standard Chartered, topped Hong Kong and secured the fifth position in the Asia-Pacific region, with a score of 67. BOCHK ranked second in Hong Kong and seventh in Asia-Pacific, with a score of 65. ZA Bank came in third in Hong Kong and eighth in the Asia-Pacific region, scoring 64. Citibank Hong Kong achieved fourth place in Hong Kong and ninth in the region, with a score of 63.
All four apps have shown improvement in their rankings compared to the previous year. Citibank Hong Kong saw the most significant jump, moving up 51 places to 45th globally, while ZA Bank rose eight spots to 44th, BOCHK edged three notches up to 42nd, and Mox moved up 11 positions to 27th. Commonwealth Bank of Australia topped the Asia-Pacific list with a score of 78, followed by Ping An Pocket Bank, China Merchants Bank, and Industrial and Commercial Bank of China.
DBS Digibank and National Bank of Australia ranked sixth and tenth, respectively. Senior financial services consultant Jack Campbell noted that Hong Kong mobile apps are making significant improvements, particularly in predictive personal finance management tools and artificial intelligence chatbots. HSBC, Hong Kong's largest lender, scored 57.9 points, slipping from third place in Hong Kong to eighth this year, with its global ranking dropping 13 notches to 54th.
The report highlighted that Hong Kong banks' apps lag behind many mainland banks and Western lenders in partnering with non-bank service providers. No Asian lenders made it to the global top 10, dominated by European banks, with Belgium's KBC Group leading at the top spot with an 83-point score.
Written by urgent.news from South China Morning Post's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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