Kritisk til DNBs AI-kutt: – Vi må passe oss

DNB has allocated around 400 years' worth of funds and interest rates to artificial intelligence (AI). Arne Fredrik Håstein, a senior analyst at Finansforbundet, expressed concerns about the bank's approach to AI. Håstein stated that AI could lead to significant savings, but it requires careful consideration to avoid reducing the workforce.

While AI can simplify internal processes, it can also enhance services, increase expertise, and free up time for tasks where human judgment, trust, and experience are crucial. Finansforbundet responded to DNB's plans for workforce reduction by emphasizing the need for a thorough and responsible selection process, ensuring that all employees' opportunities are considered before any resignations.

DNB highlights areas such as customer data control, Know Your Customer (KYC) procedures, and coding as potential areas where AI agents can contribute significantly to efficiency gains. The bank views AI as a tool to transform the way it operates and deliver services to its customers. DNB further explains that the bank is heavily investing in technology, AI, and digital solutions to meet customers' expectations for simple, quick, and accessible banking services.

As the largest bank in the country, DNB reported net interest income of 15.1 billion kroner between April and June, with a pre-tax result of 13 billion kroner. The bank had 11,649 employees and 10,603 years of workforce at the end of 2025, according to its annual report.