KP govt launches e-Fard portal, digital public feedback system
PESHAWAR: Chief Secretary Khyber Pakhtunkhwa Shahab Ali Shah chaired a weekly review meeting, where the provincial government’s newly launched e-Fard portal and Digital Public Feedback System were reviewed. The meeting was given a detailed briefing on how the new system will work and what benefits it is expected to deliver. The forum was informed that the province has formally launched the e-Fard…
PESHAWAR: In a recent meeting chaired by Khyber Pakhtunkhwa's Chief Secretary Shahab Ali Shah, officials discussed the newly launched e-Fard portal and Digital Public Feedback System. This portal aims to modernize land record services, allowing citizens to obtain a Fard, a land ownership record, without visiting revenue offices.
The system will be accessible through three channels: NADRA e-Sahulat centers, the official website, and the Dastak app, with biometric verification required for downloads. Payments will be made electronically through 1Link and Easypaisa, with the fee directly deposited into the public treasury. Once paid, the Fard will be saved in the citizen's account and can be downloaded anytime via a QR code.
A digital feedback system will gather citizen satisfaction on a four-level scale, with complaints appearing on the Deputy Commissioner's dashboard for prompt attention. These digital reforms aim to improve the speed, transparency, and accessibility of land record services, restore public trust, and identify performance issues. A public awareness campaign is underway, and a call centre is being set up at the Board of Revenue. Artificial intelligence services are also being integrated.
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