How to Set Up ViciDial Scheduled Callbacks — Agent & Campaign Level

To set up ViciDial scheduled callbacks, begin with ensuring you have the necessary prerequisites, such as ViciDial v2.14 or later, Asterisk 13+, MySQL/MariaDB access, admin access to the web interface, SSH access to the ViciDial server, and a basic understanding of ViciDial call flow. Ensure at least one active campaign and inbound group have been configured. Familiarize yourself with ViciDial's two primary callback methods: Agent-Level and Campaign-Level.

For database setup, verify the existence of core tables in your ViciDial MySQL database by logging in and running a SHOW TABLES query. Create the vicidial_callbacks table if it doesn't already exist, with columns for callback_id, lead_id, campaign_id, callback_time, callback_type, user_id, phone_number, notes, status, created_date, processed_date, attempt_count, and max_attempts.

Next, extend the vicidial_list and vicidial_closer_log tables to include callback-related columns, such as callback_date, callback_type, and last_callback_attempt.

In the campaign-level callback configuration, navigate to the admin panel and access the Callback Settings section. Enable the callback feature, set the maximum retry attempts, define the callback time window, specify the callback interval, determine the lead status after callback, and set the dial timeout. Alternatively, update these settings directly using SQL commands.