Go beyond routine to improve service delivery, BPE DG urges workers

The Director-General of the Bureau of Public Enterprises (BPE), Ayodeji Gbeleyi, has called on public servants to go beyond routine compliance and focus on reforming services to solve real problems, protect public interest, and enhance the quality of services delivered to Nigerians. Gbeleyi spoke during the 2026 SERVICOM Day/Symposium, held in Abuja, with the theme "Going the Extra Mile: Reforming Responsibly."

SERVICOM, short for Service Compact with All Nigerians, aims to improve service delivery in government institutions through setting standards, promoting accountability, and providing mechanisms for citizens to seek redress when services fall short of expectations. Gbeleyi emphasized that responsible reform should result in improvements that citizens can perceive, feel, and trust.

He stressed that responsible reform involves solving genuine problems, safeguarding public interest, using resources judiciously, strengthening accountability, and delivering results that citizens can see, feel, and trust. According to Gbeleyi, every Nigerian is entitled to quality services, accessible processes, fair treatment, and effective remedies when government institutions fail to meet expected standards.

The BPE DG urged public servants to treat complaints and feedback as valuable information for enhancing government processes, rather than dismissing them as mere criticism.