Fusion CX Likely To Launch ₹700-800-Crore IPO Next Week, Issue Size Cut From ₹1,000 Crore

<New Delhi, October 6, 2026> - AI-focused customer experience solutions firm Fusion CX is slated to file its share offering as early as the coming week, with the planned issue size trimmed to Rs 700-800 crore, down from the initially announced Rs 1,000 crore, according to sources familiar with the matter. The firm had first announced plans to raise up to Rs 1,000 crore through the IPO, as per its draft prospectus submitted in May 2025.

Following the initial filing, SEBI had granted the company permission to advance with the IPO process in December 2025. Structure and Utilization of IPO Funds The company's planned IPO is structured as a blend of a new equity share issuance and an Offer for Sale (OFS) by its existing shareholders. The funds raised through the new issue will be earmarked for debt repayment, investment in the step-down subsidiaries Omind Technologies Inc and Omind Technologies Pvt Ltd for IT infrastructure upgrades, pursuing acquisitions for organic growth, and general corporate purposes.

Fusion CX, headquartered in Kolkata, intends to employ the funds from the IPO for enhancing its global customer experience network and executing strategic initiatives. Global Customer Experience Network Fusion CX offers comprehensive customer experience solutions leveraging AI-powered platforms and tools across various communication channels, including voice, email, chat, social media, and messaging.

The company serves sectors such as telecommunications, high-tech, travel, banking, financial services and insurance (BFSI), retail, and healthcare. With a global presence, Fusion CX operates 40 delivery centers across 13 countries and employs over 13,700 individuals, offering customer support in 28 languages. Acquisition in Australia Fusion CX recently bolstered its footprint in Australia through the acquisition of VA Platinum, a company offering offshore staffing and managed workforce solutions.

This acquisition marked the 16th transaction in Fusion CX's acquisition portfolio. Recent Financial Performance In its fiscal year 2026 (FY26), Fusion CX reported a notable increase in net profit, soaring over twice to Rs 170 crore from Rs 74.40 crore in the previous fiscal year (FY25). Revenue from operations also grew by 37%, reaching Rs 1,818 crore from Rs 1,329 crore during the same period, as per the supplementary information filed with SEBI.

Lead Managers for the IPO Nuvama Wealth Management, IIFL Capital Services, and Motilal Oswal Investment Advisors have been appointed as the book-running lead managers for the forthcoming IPO.