Telekommunikation: Deutsche Telekom erhofft sich Milliarden-Einsparungen durch KI
Mit Künstlicher Intelligenz will die Telekom nicht nur den Kundenservice neu aufstellen, sondern auch die Netze entlasten. Das soll sich in der Bilanz bemerkbar machen.
Deutsche Telekom anticipates significant cost savings through increased use of Artificial Intelligence (AI) in the coming years, according to the Bonn-based telecommunications giant. The company expects its expenses to decrease by 1.1 billion euros compared to 2023, according to a statement on Monday. The savings are projected to rise to 2.5 billion euros by 2030. However, the expenditure on utilizing this technology is not taken into account in these calculations.
Simultaneously, Deutsche Telekom forecasts a substantial growth in its AI business. Revenues outside the United States are expected to grow to around 800 million euros from the current 250 million euros by 2030. "AI is fundamentally transforming the Telekom," said group chief Tim Höttges. "It makes our networks better and opens up new business models, from AI assistants in phone calls to a sovereign infrastructure for Europe's industry."
The company operates an AI data center in Munich and is also developing a platform for medium-sized businesses to automate recurring tasks. A digital assistant is set to translate and summarize conversations in real-time, answer related questions, and support software development, among other things. AI is also used internally to predict impending stress peaks or network disruptions, as well as to assist in software development and relieve customer service.
A portion of the savings will be invested in expanding the company's fiber-optic network.
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