NCW issues safety guidelines to step-up monitoring of app-based transport services
The National Commission for Women has released guidelines aimed at improving safety for women passengers using app-based transport services. These measures include verifying the background of drivers and ensuring proper identification matches. Additionally, the guidelines address issues related to late-night travel and unauthorized changes in drivers or vehicles. Aggregators are encouraged to…
Delhi: National Commission for Women (NCW) has issued safety protocols for women passengers utilizing app-based and digital transportation services across states and union territories. The guidelines emphasize driver and vehicle verification, monitoring of drivers during late-night hours, provision of SOS buttons, and real-time alerts for suspicious activities.
These measures stem from concerns raised by incidents involving mismatched drivers or vehicles, route deviations, inappropriate conduct, harassment, stalking, unsafe drop-offs, delays in emergency response, and inadequate grievance redressal. The NCW's recommendations align with the Justice J S Verma Committee Report of 2013 and the Motor Vehicle Aggregator Guidelines, 2025.
NCW chairperson Vijaya Rahatkar has communicated the guidelines to all state and UT chief secretaries for implementation.
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