LeapXpert brings governed WhatsApp client messaging into Cisco’s Webex
Governed communications startup LeapXpert Inc. and Cisco Systems Inc. today unveiled an integration that lets Webex users message clients on WhatsApp without leaving the collaboration app. The integration takes aim at client conversations that compliance teams cannot see. Messaging in Webex has mostly run between colleagues at the same company, and the chats those employees […] The post LeapXpert…
LeapXpert, a governed communications startup, has partnered with Cisco Systems to bring WhatsApp messaging capabilities into Cisco's Webex platform. This integration allows Webex users to message clients on WhatsApp without leaving the collaboration app, addressing compliance concerns about client conversations that cannot be monitored within the platform.
Webex users typically communicate with colleagues within the same company, but interactions with clients often occur in external apps like WhatsApp. WhatsApp will be the first consumer network integrated into Webex, with more to come. The setup uses Webex credentials, eliminating the need for a separate login. All messages are screened through data loss prevention measures, ensuring client replies are subject to the same scrutiny as employee communications.
LeapXpert retains the entire conversation for archiving purposes. The collaboration between LeapXpert and Cisco enables governed consumer messaging for tens of millions of business users, as Webex is utilized by nearly every Fortune 500 company. Cisco has been enhancing Webex with compliance management and AI governance features.
Avi Pardo, LeapXpert's co-founder and chief business officer, noted that clients prefer messaging apps, and firms failing to oversee those conversations risk undetected compliance risks. LeapXpert has previously integrated its platform with Slack and Microsoft Teams, as well as its own chat app. The Webex integration follows LeapXpert's recent $180 million funding round led by Riverwood Capital, with Portage Ventures also participating.
The funding aimed to expand LeapXpert's presence in financial services and government sectors. Notable LeapXpert clients include Lloyds Bank plc and SoftBank Group Corp. The integration is now available on the Webex App Hub, requiring a Webex license and a Leap Work account from LeapXpert. The startup showcased the integration at Cisco's WebexOne conference in Austin, Texas, which commenced today and concluded on Thursday.
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