Complainant gets Rs 1.63L payout after scooter failed to deliver promised mileage
A consumer commission in Kerala ruled in favor of a customer regarding an electric scooter. The customer experienced multiple defects, including poor battery performance and a defective wheel bearing system. After the commission's investigation, they found the manufacturer's service insufficient and defective. The company was ordered to refund Rs 88,000 and pay additional compensation and…
In September 2026, a Kerala district consumer commission ordered an electric scooter manufacturer to refund Rs 88,000 to a customer who purchased a vehicle from a dealer in February 2022. The commission ruled that the scooter had manufacturing defects, including poor battery performance and a defective front wheel bearing system, which caused it to deliver only 16 km on a full charge.
The customer, Rajeshkumar R, had claimed Rs 88,000 in scooter costs, Rs 50,000 in compensation, and Rs 25,000 in litigation costs. The commission found the complaint was not barred by limitation and held the cause of action arose when defects could not be rectified. The decision was based on a joint report by two experts in electrical and mechanical engineering, who found inherent defects in the scooter's front wheel shaft bearing system and battery issues.
The manufacturer and dealer objected to the report but did not produce evidence to disprove its findings. The commission also noted the opposite parties had failed to prove factors causing the vehicle's condition and had not provided effective service.
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