Coforge Unveils New Framework To Align AI Agents With Business Outcomes

Mumbai, October 5, 2026 - Coforge Limited, an AI-native engineering services firm, introduced its new intent engineering framework on October 5, 2026, aimed at helping businesses create AI systems that align with their unique business outcomes, governance requirements, and operational realities. The company emphasized that as autonomous AI agents become more integrated into customer-facing and operational workflows, the impact of misaligned decisions grows more critical.

Existing methods like prompt and context engineering, while improving decision quality, do not ensure optimisation for actual business outcomes. The intent engineering framework, detailed in a thought leadership article titled "The 3 Layers of Enterprise AI: From Prompts to Context to Intent," offers a structured approach to defining an agent's purpose, boundaries, success metrics, governance controls, and escalation pathways.

Vic Gupta, Executive Vice President at Coforge, highlighted that intent engineering establishes the governance structure for decision-making when objectives conflict, risks escalate, or exceptions arise, before agents operate autonomously at scale. The framework draws from Coforge's expertise in executing enterprise AI programs, focusing on outcome-based design principles that prioritize governance, quality, accountability, and business impact over mere completion, speed, or productivity metrics.