Airtel Business Launches IQ Gateway, New Fraud Protection Platform

Mumbai, October 5, 2026 - Airtel Business unveiled IQ Gateway, a novel business communications platform, on Tuesday, introducing a suite of security features to combat fraud. The India's initial platform of its kind amalgamates various communication channels including SMS, WhatsApp, RCS, voice communications, and number verification into a unified control plane. This integration aims to streamline the management of business communications for enterprises, ensuring customer trust.

The platform addresses common business difficulties such as fragmented communication systems, inadequate visibility into message delivery, and excessive charges from OTP pumping by bots. IQ Gateway assists in managing pre-approved message templates. It incorporates Airtel's fraud protection mechanisms such as automatic integration of Distributed Ledger Technology (DLT) and intelligent multi-channel routing.

Additionally, the platform features IQ Verify for network-first fraud scoring and Silent Authentication, a secure SIM-based login method that replaces the traditional OTP SMS for enhanced security.

Sharat Sinha, CEO of Airtel Business, stated that the platform extends Airtel's fraud prevention capabilities to businesses, facilitating trust-building among customers through secure communications. The platform caters to industries such as BFSI (Banking, Financial Services, and Insurance), government, e-commerce, and logistics, aiming to diminish cybercrime losses.

Enterprises can opt for flexible deployment options, integrating the platform into their existing workflows and vendor ecosystems, either by installing it on their premises or utilizing Airtel's cloud-based Software as a Service (SaaS) model, depending on their security requirements and preferences.

Airtel will exhibit the IQ Gateway platform at the India Mobile Congress from October 7 to 10, 2026.