Sumerge x HRSD at LEAP: Shaping more intelligent and inclusive digital services
Building on its strategic partnership with the Ministry of Human Resources and Social Development (HRSD) and their work together across several digital platforms, Sumerge sat down with Salman Al-Hamrani, Director of Business Needs and Development at HRSD, at LEAP technology conference to discuss the Ministry’s digital priorities, the growing role of AI in social development services, and what it…
Sumerge collaborated with HRSD at LEAP to discuss the Ministry's digital priorities, the growing role of AI in social development services, and the importance of putting beneficiaries first. HRSD's new Social Development Sector Platform was launched, consolidating services and supporting the Digital Government Authority's platform consolidation initiative.
HRSD aims to introduce more AI capabilities to improve beneficiary journeys, especially for those requiring additional support. An AI-powered interactive conversation can assist groups like the disabled and elderly to access services more easily. HRSD seeks technology partners like Sumerge who understand their beneficiaries' needs and can translate those needs into the right technology.
HRSD's journey includes the live demonstration of AI-powered Inclusion and Empowerment Agent and the Unified Employee Application (Ma'ak). Sumerge focuses on beneficiary-first approach, starting with understanding the people using the service and the business needs, then applying the right technology to bring the vision to life.
The partnership remains focused on translating transformation goals into meaningful, lasting impact.
Written by urgent.news from Saudi Gazette Business's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
