SIA ‘service was great’ but ‘food was poor’ — Tony Fernandes says AirAsia is ‘not far off’

AirAsia co-founder Tony Fernandes praised Singapore Airlines' (SIA) service and internet connection while criticizing its food in a post on October 1. He stated that the service was "great" and the internet "amazing," but the food was "poor." Fernandes also mentioned that AirAsia's Santan meals, the airline's in-flight dining brand, were far superior.

The comparison between SIA and AirAsia drew comments from others who questioned the fairness of the competition, citing factors such as seat space, punctuality, and past flight disruptions. One commenter pointed out that AirAsia's lower-cost model made the comparison difficult, as passengers buying budget tickets and those paying for full-service airlines have different expectations.

Despite the criticism, Fernandes' post highlighted the importance of food in shaping passengers' overall experience, especially for travelers seeking quality and comfort. SIA, already known for its excellence in service and onboard catering, had recently announced over 100 new and refreshed food options across all cabin classes, reinforcing Fernandes' comments with evidence of the airline's ongoing commitment to improving its food offerings.