Heirs Insurance Boss Challenges Operators on Rebuilding Confidence
Ebere Nwoji The Managing Director Heirs General Insurance, Mr Wole Fayemi, has challenged insurance operators to rebuild public confidence and deepen insurance penetration through prompt claims payment, customer-focused innovation and
Wole Fayemi, Managing Director of Heirs General Insurance, has urged insurance operators to regain public confidence and expand insurance coverage by making prompt claims payments, developing customer-focused innovations, and providing easier access to insurance solutions. Speaking at the Business Day Insurance Conference in Lagos, Fayemi emphasized that the industry's growth goals would hinge not solely on stronger financial standings, but also on its capacity to reliably meet customer expectations.
"Customers must be confident that insurers will honor their commitments when it matters most. Trust is the cornerstone of the insurance business, and it is earned through actions, not empty promises," Fayemi stated. He provided an example from Heirs Insurance Group, highlighting their strong claims performance as proof of how prompt claim settlements and honoring commitments can enhance credibility and stimulate increased insurance uptake.
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