Toll plaza refuses refund after ‘double-charging’, Haryana man wins Rs 6,800

A Haryana man who was charged double toll at a toll plaza in June 2023 has won Rs 6,800 in compensation from the toll plaza and the construction company associated with it. The Panipat District Consumer Disputes Redressal Commission ruled that the toll plaza's actions constituted deficiency in service, and the man was awarded Rs 1,300 in compensation, along with Rs 5,500 for costs.

The complaint was filed after the man claimed he was charged Rs 130 instead of Rs 65 at the toll plaza. Despite his request for a refund, the staff refused and used abusive language, and he received a second message showing that Rs 65 had also been deducted from his Paytm wallet. The commission found that the man's complaint was maintainable, noting that the evidence he provided - including Paytm payment screenshots and toll receipts - proved the wrongful deduction of the additional toll amount.