Some iPhone 18 Pro Max owners are losing cell service, and Apple's fix is an entirely new phone
Customer reports indicate the problem has affected only the iPhone 18 Pro Max on AT&T, and Apple says it has seen the same pattern. The company has released a carrier settings update and iOS 27.0.1 to keep more devices from being affected, but customers whose phones have already lost service... Read Entire Article
Some iPhone 18 Pro Max users are experiencing cellular service issues, leading Apple to replace a limited number of devices. The problem is limited to AT&T customers and involves the iPhone 18 Pro Max, which uses Qualcomm cellular hardware differently than other new iPhone models. Apple has issued a carrier settings update and iOS 27.0.1 to prevent further cases, but customers who have already lost service will need a replacement device.
Without a cellular connection, the phone cannot reliably use internet-based services. Apple and AT&T are investigating the issue, with AT&T confirming the problem is being addressed.
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