Passenger escorted off flight at Singapore Changi airport over cardboard box dispute
A woman was escorted off a Batik Air flight at Singapore's Changi Airport after refusing to hand a large cardboard box to cabin crew, delaying departure by about an hour.
A passenger was forcibly removed from an Singapore Airlines flight at Singapore Changi Airport due to a dispute over a cardboard box, according to Singapore's Shin Min Daily News. The incident occurred on flight OD804 bound for Kuala Lumpur, which was scheduled to depart Terminal 4 at 12:30 p.m. on September 30. The woman involved, believed to be in her 20s, was seated in an aisle seat in the middle of the cabin with a box that was too large for the overhead bin.
Despite crew members offering to store the box, she refused, claiming it would be returned upon landing. A male flight attendant eventually removed the box, but the woman remained seated. About five police officers boarded the aircraft about 45 minutes later and escorted her off the plane. The box, marked with a red "fragile" label, caused a delay as the Boeing 737-800, which was set to depart at 1:29 p.m., took off 59 minutes later at 1:29 p.m. and landed in Kuala Lumpur 59 minutes later at 2:15 p.m. Passengers were compensated with two bottles of mineral water by the airline.
This incident took place on one of the world's busiest international air routes, the Kuala Lumpur-Singapore route, which carried 5.6 million scheduled seats in 2025, as reported by aviation data firm OAG.
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