KP CM launches e-Fard portal, digital public feedback system
PESHAWAR: Chief Minister Khyber Pakhtunkhwa Muhammad Sohail Afridi on Friday launched the e-Fard Portal and Digital Public Feedback System, making a step towards the digitisation of the province’s land record services. He said the digital reforms were aimed at making land-related services more accessible, transparent, efficient and citizen-centric, read an official statement issued from his…
PESHAWAR: Khyber Pakhtunkhwa Chief Minister Muhammad Sohail Afridi officially launched the e-Fard Portal and Digital Public Feedback System on Friday, marking a significant step towards digitizing the province’s land record services. The reforms, according to an official statement, aim to make land-related services more accessible, transparent, efficient, and citizen-centric.
Citizens will no longer need to visit revenue offices repeatedly to obtain a Fard, as the service can now be accessed from their homes or nearby service centers. The digitization of land records is seen as essential for modernizing public service delivery, enhancing speed, transparency, and convenience.
The e-Fard Portal will provide citizens with a simple, secure, and automated process to obtain a Fard through three channels: Nadra e-Sahulat Centres, the official website’s self-service portal, and the Dastak App. Verification of users will be biometrically done through Nadra, allowing them to download the e-Fard and electronically deposit the prescribed fee into the government treasury via 1LINK and Easypaisa.
The Fard will then be securely available in the citizen’s account for future downloads, complete with a QR code for online verification against the central land record.
Additionally, the Digital Public Feedback System will gather citizen feedback on their revenue service experiences through random telephone calls. These responses will be recorded in audio format and categorized as four levels of satisfaction. Complaints from dissatisfied citizens will be directly reflected on the relevant deputy commissioner’s dashboard, facilitating timely identification of issues in revenue service delivery.
Their feedback will be used for continuous monitoring of district-level performance and citizen satisfaction, with satisfaction indicators becoming part of the performance assessment framework reviewed during monthly meetings of deputy commissioners. Districts showing strong performance will be recognized, while those with weaker performance will be required to provide explanations and corrective measures.
Afridi emphasized that these digital reforms will help reduce land-related complaints and bolster transparency, accountability, and public trust in the land record system.
Written by urgent.news from Dawn - Pakistan's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
