I reviewed luxury hotels for nearly a decade. Becoming a mom changed what I look for.

For nearly a decade, the author reviewed luxury hotels, but her preferences have shifted since becoming a mother. Upon traveling with her infant daughter, she realized that previously overlooked details now hold significant importance for her. These include functional aspects such as functional blackout curtains, flexible dinner hours, affordable laundry services, and a mini fridge suitable for her daughter's needs.

Furthermore, she values a nearby park for her child's enjoyment. The author acknowledges that her priorities have changed due to motherhood, but her standards for hotel quality have not diminished. Instead, she has gained a fresh perspective on what constitutes exceptional hospitality. She emphasizes that the hospitality industry has made strides in catering to families, with the emergence of family-friendly amenities like kids clubs and child-oriented programs.

However, she argues that true personalized hospitality lies in the small details, such as anticipating a child's favorite snack, remembering their name, and providing a comfortable space for them to rest. These seemingly minor gestures communicate a hotel's commitment to catering to guests of all ages, ultimately fostering loyalty among traveling parents.