Power to the people: TNB gives pro‑rata credits, 800kWh households enjoy full exemptions

KUALA LUMPUR, Oct 2 — Domestic electricity customers who consume up to 800 kilowatt-hours (kWh) per month will receive a pro-rata credit for the September 2026 bill adjustment, according to Tenaga Nasional Bhd (TNB). This credit will be automatically applied to their October 2026 electricity bills following the government's decision to raise the domestic customer protection threshold from 600 kWh to 800 kWh per month, announced on September 17.

"Customers with monthly consumption of 800 kWh or less from September 1 to December 31, 2026, will enjoy full exemption from the automatic fuel adjustment (AFA) charge, the RM10 retail charge, and the eight per cent service tax," TNB stated. The adjusted amount will be reflected on the bills under the descriptions 'Bill Adjustment (Sept 2026)' and 'Service Tax Adjustment (8.0 per cent) (Sept 2026)'.

TNB urged customers to practice energy efficiency measures to maximize savings, monitor their daily consumption via the myTNB app, and set an Energy Budget below RM328 for smart meter-equipped premises. It also recommended setting the thermostat between 24°C and 26°C, utilizing the timer function, and considering the Time-of-Use (TOU) scheme to shift high-powered appliance use to off-peak hours.