„Kein Mail-Eingang akzeptiert“: Impressums-Urteil: Kunden-Mail darf nicht ins Leere laufen
Wozu eine E-Mail-Adresse im Impressum einer Webseite, die gar keine Kommunikation erlaubt? Und dürfen Kunden, die darüber Kontakt aufnehmen, dreist ignoriert werden? - Ein Gericht gibt Antworten.
A recent Berlin court ruling (5 UKI 1/26) warns online retailers against ignoring customer emails by simply sending automated replies stating the address does not accept incoming messages. The Verbraucherzentrale Bundesverband (Bundes Consumer Federation) brought the case against a major online retailer, who only responded with a standard message about the address not accepting emails.
According to the Digital Services Act, e-commerce companies must provide a genuine email address in their website's legal information that allows for immediate and efficient communication. This rule applies even if other contact methods exist. The court ruled that the retailer's automated response showing the email could not receive messages undermined the purpose of having an email address at all. The court deemed this practice non-compliant with legal requirements.
Written by urgent.news from Handelsblatt's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
