Free hotel stays promised, Delhi couple signs Rs 65k membership; court orders relief
A couple in Delhi alleged unfair practices by Royalty Holidays International after purchasing a holiday membership. They were misled about benefits and terms during a promotional event, leading to a complaint. The consumer commission found the company guilty of unfair trade practices and deficient service. They mandated Royalty Holidays to refund the couple's payment, along with additional…
A Delhi couple who claim they were deceived into purchasing a holiday membership for Rs 65,000 after being promised complimentary hotel stays and other vouchers has received relief from a consumer commission. The commission ordered Royalty Holidays International to refund the Rs 65,000 along with Rs 30,000 in compensation and Rs 11,000 in litigation costs.
The couple was reportedly contacted in June 2025 by the company, who claimed they had been shortlisted for complimentary benefits including a three-night, four-day holiday stay, two PVR movie tickets, and a salon voucher. They were invited to a promotional event at a hotel in Delhi, where representatives allegedly persuaded them to buy the membership with attractive packages.
The couple claimed they were pressured into signing the agreement under false assurances, and that the annual maintenance charge could be revised and required payment every year, despite initial promises of a fixed charge. The commission found that the couple had clearly communicated their decision to cancel the membership and that the membership terms differed from the assurances given during the promotional meeting.
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