Every Ninety Days Our Service Desk Had the Same Bad Week

For about a year my service desk had a bad week roughly once a quarter. Calls doubled on the Monday, the contact centre started the early shift short of agents, and by Thursday everything had calmed down again. Each review blamed something different and named nothing in particular. It was a team leader in the contact centre who saw the pattern, because she kept a diary of the mornings she started…

dev.to ·1h ago

We haven't written up this one. Dev.to has the full story — the link below goes straight to it.

Read the original at dev.to →

More in Tech

What a Product Engineer Actually Does

The title product engineer can sound broader than it is. In practice, it is most useful when product decisions are still close to frontend implementation.

Product engineers engage in early decision-making and implementation stages
Clarify workflows, spot missing states, and define component boundaries
Best when initial brief is refined; minimize rework later on

1h ago ·dev.to

IXPN marks 20 years of Internet infrastructure development

The Internet Exchange Point of Nigeria (IXPN) has unveiled a month-long programme to mark its 20th anniversary, with activities focused on technical capacity development, inclusion, industry…

1h ago ·dailytrust.com

E-safety commissioner issues warning to online gaming platforms

The e-safety commissioner is warning online gaming platforms need to do more to protect kids playing on their sites from being exposed to harmful content.

1h ago ·theage.com.au

What Actually Happens When an API Request Hits Your Backend?

Ever wondered what happens after you click "Send" on an API request? A typical backend request goes through these stages: Client ↓ HTTP Request ↓ Middleware ↓ Parsing ↓ Validation ↓ Authentication ↓…

1h ago ·dev.to

Our invoices lost their accents when we moved to a new CI system

In February we moved the build for our invoicing service from Jenkins to GitHub Actions. The pipeline was rewritten step by step, every test passed, the image deployed, and the first run of monthly…

Invoices lost accents after moving to GitHub Actions CI system
Polish and Czech customers reported empty boxes in invoices
Team rebuilt image with LFS enabled to resolve font loading issue

1h ago ·dev.to

Shelf Friend helps my friend compare supermarket prices and product care

This is a submission for the Hacktoberfest Weekend Challenge: Build for a Friend What I Built A friend needs help while shopping at a supermarket: compare prices, understand how a kitchen or household…

Shelf Friend is a web app comparing supermarket prices.
Chinese-language tool uses MiniLM model for price comparison.
Open-source code allows community improvement and inspection.

1h ago ·dev.to