ENBD users hit by service disruption as transfers and bill payments fail

Emirates NBD users experienced a service disruption on Thursday as mobile banking features failed to function properly. The ENBD X app, which serves as the bank's digital platform, encountered issues during login attempts, warning customers of potential interruptions. Despite successful log-ins, many services within the app failed to load, prompting users to be presented with an error message urging them to retry later or contact customer care.

Direct remit transfers and utility bill payments were specifically unavailable, leaving many residents without an alternative method to send money home or settle essential bills. The bank later clarified on X that the disruption was due to scheduled maintenance, assuring users that services would be restored as soon as possible.

However, the timing of the maintenance coincided with the beginning and end of the month, a period when numerous payments and transactions typically occur. Consequently, the issue prompted widespread complaints on X, with one user noting the unfortunate alignment of the maintenance with both the first and last days of the month.

Reports from the UAE outage tracker corroborated the problems faced by users in Sharjah, with the most common grievances centered on app malfunctions, failed transactions, and unsuccessful payments.

Due to the lack of a specific timeline for the restoration of services, customers were advised to seek alternative methods for urgent payments or transfers. Until the app was fully back online, contacting Emirates NBD's customer care line was recommended as a temporary solution. The incident also highlights the bank's proactive approach, offering a temporary waiver on ATM withdrawal and debit card fees across the UAE and GCC regions to mitigate the inconvenience caused by the outage.