Consumer watchdog receives 286 complaints over sudden closure of Hong Kong yoga chain

Hong Kong's Consumer Council has received 286 complaints related to the sudden closure of Hotstone Yoga, a yoga chain specializing in hot yoga and hot stone yoga. The abrupt closure of Hotstone Yoga, which featured locations in Causeway Bay, Central, Kwun Tong, Jordan, Tsuen Wan, and Sha Tin, has left customers puzzled. The consumer watchdog disclosed that the complaints amount to approximately HK$3.9 million. The Customs department is currently investigating the situation.

Hotstone Yoga, established in 2016, advertised itself as the first in Hong Kong to offer hot stone yoga. However, its Instagram and Facebook pages were not operational as of Friday, adding to the mystery surrounding the company's sudden shutdown. Hotstone Yoga's decision to cease operations was announced outside a Kwun Tong branch, citing "business operations and other actual circumstances."

The notice, signed by a law firm appointed by the company, stated that Hotstone Yoga would no longer offer any classes, treatments, packages, or other services.

Hotstone Yoga employees were paid their September salaries, and staff were advised to contact relevant government departments for inquiries regarding their rights. Local media reported that a "victims' group" with around 500 members had formed, consisting of students with unused lessons at Hotstone Yoga. Some customers expressed concerns about potential fraud, noting that staff continued to sell classes after the closure.

One woman recounted spending HK$11,800 on a package of 60 lessons with three free bonus sessions, leaving her with 44 unused classes. Another customer had 19 classes remaining, valued at approximately HK$5,000.

Sources claimed that some employees were aware of the closure beforehand but were ordered not to reveal the information to customers.