Travelodge failed sex assault victim 'at every stage'

A woman suffered sexual assault in her hotel room at Travelodge's Maidenhead property in December 2022, according to an independent investigation. Barrister Paul Greaney KC claimed the company's security procedures at the time were "not fit for purpose" in protecting guests. Over 9% of Travelodge hotels experienced room intrusions this summer, and no policy existed to address violence against women and girls.

Travelodge issued an "unreserved apology" to the victim. Kyran Smith, who used false pretenses to obtain the guest's key, received a seven-and-a-half-year sentence in January. The review noted that Travelodge had implemented changes since March; however, receptionist training on key security was inadequate.