Passenger on China flight shouts at attendant after cart bumps elbow, asks to kick her, leaves her kneeling & crying

A video posted on WeChat shows a flight attendant being scolded by a passenger on her knees. The incident occurred on a China Eastern Airlines flight from Hefei to Dalian on September 27. The passenger was unhappy that the flight attendant's food cart had bumped his elbow. Despite no visible injuries, the passenger demanded an apology and began shouting in the cabin when the apology was deemed "too late."

The flight attendant apologized, and the purser came to calm him down, also apologizing. The passenger then told the flight attendant to "let me kick you," to which the attendant complied after the passenger refused to stop. The situation was only resolved when a security officer arrived. A netizen named Zhang filmed the viral video and explained that the cart was not moving quickly and that the flight attendant had offered ice packs to the passenger, minimizing the severity of the bump.

China Eastern Airlines issued a statement on September 30, confirming that the flight attendant had repeatedly reminded passengers to be cautious while serving. The airline stated that the passenger, who was asleep, was bumped by the cart and had used offensive language, threatening to kick the attendant and demanding she accompany him to the hospital.

Medical personnel examined the passenger upon landing and found no injuries, and he declined further treatment or hospitalization. The airline provided counseling and support for the flight attendant, who returned to work. The airline expressed gratitude for the passengers' and public's concern for crew members and is conducting a comprehensive review of the incident.