Man denied refund after Rs 170 ‘stuck’ in milk app wallet, wins over 15x payout

A Delhi consumer commission has ruled that a dairy company must refund Rs 170 that was left in a customer’s milk delivery app wallet after he ended his subscription in September 2023 due to poor-quality milk. The commission also ordered the company to pay Rs 2,500 to cover mental harassment, anguish, and legal expenses. The decision came after Sameer Sarkar filed a complaint against the dairy firm for retaining the unused amount without providing a reason.

The commission found that the company was obligated to refund the money once the milk supply was discontinued. Sarkar sought a refund on September 29, 2023, but the amount remained in the company's possession until the commission intervened. The dairy company failed to contest the case and was thus ordered to pay the refund, along with interest on the compensation.

Consumers are advised to keep records of their app wallet balances, invoices, and refund requests if they stop a subscription service to potentially use these documents as evidence in a consumer complaint.