Humain enlists EY for Saudi AI-native outsourcing

Humain has partnered with EY MENA to create Saudi Arabia's inaugural AI-native business process outsourcing service, intensifying their joint efforts on enterprise artificial intelligence. This service will merge Humain's AI infrastructure and agentic technology with EY's functional and industry expertise, integrating intelligent agents, automation, and advanced analytics directly into end-to-end business processes.

Humain, backed by the Saudi Public Investment Fund, will supply the AI technologies, infrastructure, and agentic ecosystem. EY will aid in developing and commercializing the solutions, contribute specialized knowledge, and assist in shaping market strategies. Built upon Humain One, the company's integrated agentic AI platform, this initiative aims to enable organizations to deploy AI-enabled workflows, intelligent agents, and advanced automation across business functions using their existing technology investments.

Humain's CEO, Tareq Amin, stated that the objective is to establish an operating model where intelligent agents, automation, and human expertise collaborate. The platform aims to transform AI from a standalone tool into a foundational layer for enterprises, facilitating scalable deployment across Saudi Arabia. The partners have not disclosed the service agreement's value, duration, launch date, customer numbers, or revenue targets.

The agreement expands their partnership, which began in November 2025 with EY integrating AI business solutions into Humain One. This earlier collaboration focused on redesigning EY's capabilities in human resources, tax, accounting, governance, and corporate development as intelligent agents on the platform. The new phase shifts the collaboration towards an outsourced operating model covering broader enterprise processes.

Instead of automating individual tasks, the service will combine software agents, analytics, automation, and human oversight across connected workflows, aiming to reduce operational complexity, enhance productivity, and expedite decision-making. EY's global managing partner for growth and innovation, Raj Sharma, emphasized that enterprise success depends on AI technology application, trust, expertise, and confidence.

The expanded engagement will focus on helping organizations redesign operations and derive business value from AI at scale. EY's chairman and CEO, Abdulaziz Al-Sowailim, highlighted that EY will leverage expertise in finance, audit, tax, and advisory services to strengthen Humain One. He described the service agreement as part of a shared endeavor to develop AI-powered business transformation.

This project adds a business-services layer to Humain's strategy of building an integrated AI stack, positioning the Riyadh-based company across data centers, computing infrastructure, cloud platforms, AI models, and enterprise solutions. Humain and EY have not specified the initial enterprise customers or sectors receiving the BPO service or outlined productivity benchmarks, staffing implications, or the initial computing capacity that will support it.