Holiday firm ‘denies’ hotel booking, delays membership refund, man wins Rs 1 lakh

A Delhi consumer commission has found a holiday company guilty of poor service for denying a member their booking and delaying a refund, awarding them Rs 1 lakh. The president and member of the commission both ordered the company to return Rs 80,000 along with interest, plus Rs 15,000 in compensation and litigation costs. The company initially accepted the member's cancellation request but failed to complete the refund within the agreed timeframe.

The commission found that holding the member's money beyond the contractually stipulated period was unjustified and ordered the refund of the Rs 80,000 acknowledged by the company.