Hero bike battery changed 3 times, still faces issues; court orders Rs 25,000
Nethi Radha Krishna faced numerous issues with his Hero Glamour BS6 motorcycle after purchasing it in September 2021. He reported various engine and electrical problems that persisted despite over seven service visits to the dealer. The district consumer commission found the service provided inadequate but did not prove an inherent defect in the motorcycle. They ordered the dealer to inspect,…
In a recent ruling, the Ranga Reddy District Consumer Disputes Redressal Commission awarded compensation to a Hero Glamour BS6 motorcycle owner who faced a myriad of issues with his vehicle. Nethi Radha Krishna purchased the bike in September 2021, but encountered numerous problems within a short period.
Over seven service visits, the customer reported issues such as inconsistent pickup, jerking while changing gears, the engine stalling while riding, abnormal sounds, battery problems, poor mileage, and braking issues. The battery was replaced three times without resolving the underlying problems.
Despite assurances that the bike would be repaired, the dealer and service centre refused to provide a full refund or replacement, deeming an inherent manufacturing defect unproven. Instead, the court ordered them to conduct a comprehensive inspection and address the mechanical and electrical defects free of charge.
The commission further directed the parties to compensate the customer with Rs 15,000 for inconvenience and mental agony caused by the recurring issues, and Rs 10,000 towards the costs of litigation. The directive was issued on September 15, 2026, with the compliance expected within 45 days.
Written by urgent.news from Times of India's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
